Leesome currently ships to Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, the UK, and the United States.

Shipping to the United States excludes territories such as American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, US Virgin Islands, and military bases in the Americas, Europe, and the Pacific.

We offer a range of shipping options to accommodate your needs, with various carriers and delivery times depending on the package weight and destination.

Korea Post K-Packet
Suitable for packages up to 2kg. This option includes parcel tracking and typically delivers within 2-3 weeks, excluding weekends, national holidays, and customs processing time. Available for France, Germany, Spain, the UK, and the United States.

Korea Post EMS (Express Mail Service)
Designed for packages up to 10kg. This service includes parcel tracking and generally delivers within 3-6 business days, contingent upon customs processing and the destination country’s postal service.

UPS Worldwide Expedited®
Available for packages up to 10kg. This option provides parcel tracking and delivers within 3-5 business days, contingent upon customs processing and the destination country’s postal service.

UPS Worldwide Express Saver®
For packages up to 10kg. This service offers guaranteed delivery with parcel tracking and typically arrives within 1-3 business days, contingent upon customs processing and the destination country’s postal service.

You can select your preferred shipping option and carrier at checkout.

Shipping costs are automatically calculated based on your selected shipping option at checkout. For the latest information on shipping rates and available courier options, please consult the following link.

All orders are shipped from South Korea. Once your order is placed, Leesome will fulfill the order and hand it over to the chosen courier within 1-2 business days (Monday to Friday, excluding holidays). Each courier will provide an estimated delivery timeframe from the Leesome fulfillment center to your destination.

Yes, expedited shipping options are available depending on the courier and destination. For the fastest delivery, we recommend UPS Worldwide Express Saver®, which typically delivers parcels within 1-3 business days. Please note that this delivery timeframe does not include customs processing time or potential delays by the destination country’s postal service.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number that allows you to monitor the status and location of your order.

Free shipping may be available based on the order value or as part of a promotion or coupon offer.

We aim to fulfill orders promptly. If you need to change your shipping address, please contact us immediately at info@leesome.shop. We will do our best to accommodate your request. However, once the order has left our fulfillment center and is with the courier, it cannot be modified.

If you receive a defective item due to Leesome's error, we will resend the item at our cost or process a refund. Leesome is not liable for products damaged or lost during shipping. If your order arrives damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Requesting a specific delivery date may be possible depending on the courier you choose. Contact your courier for further information.

Immediately contact your courier to report the issue. Sometimes the courier may leave the package at the wrong address or mark it as delivered shortly before it actually arrives. The package is the courier's responsibility once it leaves Leesome's fulfillment center.

Leesome generally does not fulfill orders during weekends or holidays. However, exceptions may be made if there are too many orders to fulfill. Some delays can be expected during weekends but typically no more than 1 to 2 days.

Contact your courier to schedule another delivery appointment.

If there is a delay with your order due to Leesome, we will notify you and provide a revised shipping timeframe. If the delay is due to the selected courier, we recommend contacting the courier directly to resolve any issues. Leesome cannot be held responsible for delays once the order has left our fulfillment center.

Taxes and duties are calculated based on your shipping destination and order value. We handle customs and taxes in two ways: on a Delivery Duties Paid (DDP) basis or a Delivery Duties Unpaid (DDU) basis.

• For orders sent to the EU under €150 & UK under £135: These are shipped on a DDP basis, meaning all relevant taxes and duties are collected at checkout, ensuring no additional fees upon delivery.
• For orders shipped to the EU over €150 & UK over £135: These are shipped on a DDU basis. This means that once your order arrives at the destination country, any taxes and duties incurred for your purchase will be collected prior to delivery. To avoid these fees and further delays, we recommend splitting orders with a value over €150/£135.
• For orders shipped outside the EU & UK: All orders are shipped on a DDU basis. This means that once your order arrives at the destination country, any taxes and duties incurred for your purchase will be collected prior to delivery.

Countries and territories shipped on a DDU basis include: Albania, Andorra, Bosnia & Herzegovina, Faroe Islands, Iceland, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, Serbia, and Switzerland.

• For orders shipped to the U.S.: Leesome currently does not charge sales tax as our store does not qualify for U.S. sales tax requirements. However, sales tax may be charged in the future, and if applicable, it will be calculated, displayed, and charged at checkout.

Leesome collects VAT only for orders to the EU under €150 & UK under £135, which are shipped on a Delivery Duties Paid (DDP) basis. This means all relevant taxes and duties are collected at checkout.

Customs fees and taxes are automatically calculated and collected at checkout by a third-party VAT processing company. These charges are based on the shipping destination and order value. 

For all other orders, including those to the EU over €150 and UK over £135 and to countries outside the EU and UK, shipments are made on a Delivery Duties Unpaid (DDU) basis. This means that customs fees and duties are determined by the destination country’s customs regulations. Once the order arrives at the destination country, any taxes and duties incurred will be collected prior to delivery. Customs policies vary widely, so we recommend reaching out to your local customs office for more information, as we cannot provide an estimate of these costs.

Orders shipped to the U.S. currently do not include sales tax. In the future, if sales tax is applicable, it will be calculated, displayed, and charged at checkout.

Contact your local customs office for further details and instructions.

Taxes and duties are calculated based on your shipping destination and order value. For international orders shipped on a Delivery Duties Paid (DDP) basis to the EU, all relevant taxes and duties are collected at checkout, ensuring no additional fees upon delivery.

For orders shipped on a Delivery Duties Unpaid (DDU) basis (either over €150 to the EU or to countries outside the EU), taxes and duties will be collected prior to delivery. The cost is determined by the destination country’s customs regulations. Customs policies vary widely, so we recommend reaching out to your local customs office for more information, as we cannot provide an estimate of these costs.

Orders shipped to the U.S. currently do not include sales tax. In the future, if sales tax is applicable, it will be calculated, displayed, and charged at checkout.

If customers refuse a package due to customs issues, including refusal to pay customs taxes or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused package.

We are required by law to declare our shipments according to their actual content and value. We cannot entertain requests to alter declaration values and/or content of shipments.

In some cases, customs fees may be approved for a refund. Contact your local customs office for more information. In the case of a defective product for which Leesome has approved and issued a refund, we will provide a statement that might help with your customs fee refund request.

Customers should contact their local customs office for information concerning banned items in their countries. We are required by law to declare our shipments according to their actual content and value. If, for any reason, your local customs authorities confiscate any items from your order, Leesome is not responsible for reshipment or refund regarding the confiscated items.

Occasionally, customs may request an invoice during clearance. Leesome automatically sends an invoice via email after each purchase. If your package includes free gifts, we can also provide an invoice reflecting their value upon request.

We offer a 14-day return policy. You can request a return within 14 days of receiving your item. To qualify, the item must be in its original, unused condition with tags and packaging intact. Proof of purchase, such as the receipt, is required. Return shipping costs are the customer's responsibility, and you may choose your preferred shipping method. We will notify you upon receipt and inspection of your return, informing you of the approval or disapproval of the refund.

To initiate a return, please contact us at info@leesome.shop for detailed instructions. Returns sent without prior authorization will not be accepted.

Items purchased on sale, or using gift cards or codes, are non-refundable.

You have 14 days from the date of receiving your item to request a return.

Once Leesome approves your refund, it will be processed automatically to your original payment method within 10 business days (Monday to Friday, excluding holidays). Please note that additional time may be required for your bank or credit card company to complete the refund process. If 15 business days have passed since the return approval, please contact us at info@leesome.shop for further assistance.

If you experience any difficulties after using a cosmetic product, discontinue use immediately. If issues persist, consult with a medical professional. We will process a refund under the following conditions:

• A photo with proof of the condition
• A medical certificate stating the issue

Please note that Leesome is not the manufacturer or official brand representing the product and cannot be held liable for any issues caused by the cosmetics. However, we will provide official channels where you can lodge your complaint.

Yes. For more information about item exchanges, contact us directly at info@leesome.shop.

If you receive a defective item due to Leesome's error, we will either resend the item at our cost or process a refund for that item. Leesome is not liable for any products damaged or lost during shipping. If you receive your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

The processing time of the return depends on the shipping option the customer has chosen. Once the return has been received by Leesome, we will notify you about the further process via email.

Return shipping costs are the customer's responsibility. For items valued at 100 Euros or more (or the equivalent in other currencies), we recommend utilizing a trackable shipping service or opting for shipping insurance. While we do not guarantee the receipt of your returned item, these precautions help ensure a secure and traceable return process.

To qualify for a return, your item must be in its original, unused condition with tags and packaging intact. Proof of purchase, such as the receipt, is essential.

Items purchased on sale, or using a coupon, gift card, or code, cannot be returned.

You have the flexibility to choose your preferred shipping method when returning an item. For items valued at 100 Euros or more (or the equivalent in other currencies), we recommend utilizing a trackable shipping service or opting for shipping insurance. While we do not guarantee the receipt of your returned item, these precautions help ensure a secure and traceable return process. Once the item has been received by Leesome, you will receive an email confirmation.

If you wish to cancel a return request before shipping the item, simply contact us at info@leesome.shop and retain the item. If the item has already been shipped, contact your courier to request the return. Leesome does not have authorization over the item once it is in the process of shipment.

We strive to provide accurate information on our site. While some products are vegan and/or cruelty-free, if it is not indicated, please contact us to confirm.

Ingredient lists are provided on each product's page. However, formulations may occasionally change slightly, so it is best to check the packaging for the most accurate ingredient list.

Storing instructions are provided on the site or/and on the product packaging. Please follow these instructions to ensure the best results.

As a token of gratitude, we occasionally include samples and sheet masks with your order. If there is a specific product that you are eager to try, kindly add a note to your order. If we happen to have the product sample in stock, we will include it for you to try.

All products listed on the website are currently in stock.

While Leesome is created by skincare enthusiasts, we are not medical professionals. You can find some recommendations on the website, but it is best to consult a medical professional for personalized advice.

Each product page provides the expiration date. However, it is best to check the product packaging for the most accurate shelf life information.

All products are manufactured and sourced from South Korea.

If you experience any adverse reaction after using a cosmetic product, discontinue use immediately and consult a medical professional if issues persist. We will process a refund under the following conditions:

• A photo with proof of the condition
• A medical certificate stating the issue

Please note that Leesome is not the manufacturer or official brand representing the product and
cannot be held liable for any issues caused by the cosmetics. However, we will provide official channels where you can lodge your complaint.